Daralyn Khg
map-marker Mayfield, Kentucky

Not receiving package

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I still have not received my package after 2 weeks. Ive tried contact and sending emails and still have not received a package or a call or email back..

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Marigold Lpf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Queens, New York

By mistake wrong case order it

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Loopy Cases - By mistake wrong case order it
Contains 1 confidential file for company representatives

I order wrong case and I like it so much what can I do next? I want talk to customer I return the case

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Wendi J Gjc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Finally received my case

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My order was sent here and then sent back. It took too long to get it.

I had purchased a new phone and had no way of protecting it. So, I could not use it until I received my loopy cover. It was during the holiday, so I can understand some confusion. I tried calling, but their number was no longer in service.

I have ordered from them in the past with no hassles.

I love the product and will order again. It's just a bummer you can't contact a real person.

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Pros:
  • Awesome product

Preferred solution: You should provide a phone number

User's recommendation: Make SURE your address is deliverable

Authur Dem
map-marker Chattanooga, Tennessee

Charged for something I didn't order

I ordered a case this afternoon and was charged twice. When I was checking my bank account it charged me the $51 twice

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Anonymous
map-marker Salem, Utah

Need to return item

No one has helped me resolve anything. I tried to call but the number was disconnected. All I want to do is return my case and get another one in the right size

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Stacy H Mbt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Orlando, Florida

Case phone

Have not received case not sure what else you want me to say. This is my issue.

I have not received the case and it says it was delivered. We have a problem.

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Anonymous
map-marker Greenville, North Carolina

Purchased two items twice by mistake. Need a refund of $64.15

11/21 2024 I purchased two of the same items. They haven't been shipped yet.

I'm requesting a refund for one of the items. I only like to purchase one.

The refund is $65.14. Thank you

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Les S Coj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Warranty is purposely difficult.

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I have bought these cases for all my phones for at least 10 years. When needing a new loop for my case they use to make you take a pic for them and then send a replacement 2-3 weeks later.

Horrible shipping of a warranty part. That was bad enough. Now, my case has cracked by the silent switch and it needs a new loop. These loops only last a year or so before spliting at the base.

Because they take so long to ship a warranty item, I usually just shorten the loop. Well now its to short and also needs replacing.

I go to the website to send an email with my pic of the failed case and loop. Now they want an order number.WTH?? I ordered them all from them.

They also are now stating this is normal wear and tear. That is BS. I bought these because of the lifetime warranty. There customer service is horrible if you need a promised warranty.

Stay away from Loopy. This company has forgotten customer service.

NO MORE SUPPORT FOR THIS POOR SERVICE COMPANY. Goodbye loopy You have lost another customer.

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Cons:
  • Use to come with two loops because they were aware of this
  • 2 to 3 week shipping on warranty replacements
  • Loops dont last long maybe 4 to 6 months before tearing

Preferred solution: You know, I dont want anything to do with this company. Shame on them for taking the success and now ripping people off. I use to highly reccommend this product. Now Ill go out of my way to let people know how decptive they are.

User's recommendation: Warranty is little if any at all and will take a minimum of 2 weeks after jumping through the BS

Anonymous
map-marker Arlington, Texas

I just case in and its the wrong one

They said they can't do an exchange and I sent product back with not even getting all money back because they have 25% restocking fee just very upset I got the wrong case was super excited to be ordering my very first loopys case and really just not how I thought this was going to turn out I was hoping they could just exchange for the right one but that wasn't what happened

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Anonymous
map-marker Rutland, Vermont

Ordered wrong size

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Im messaging because I ordered a case for my phone and Ive tried contacting customer service many times trying to get the correct size in the same phone case it was the pink matte cheetah loopy I needed it for the iPhone 15 and I got the sent the iPhone 11

Im not sure the order number but its either under the email

karensiegal94@***.com or karynlynnetroy@***.com

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Abbie H Utb
map-marker Cincinnati, Ohio

Order

Hi, I placed an order last Saturday 3-16. And havent gotten a email saying my order has been shipped, can you give me an update on my order please?

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Stephanie G Xij

Status

I placed an order last week & have not received an email confirming. Can you check status for me please,

Stephanie Harvey Gould

Slharvey0219@***.com

863.640.5065

Thank you

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Preferred solution: Deliver product or service ordered

Anonymous
map-marker New Orleans, Louisiana

Having to replace a loop for the third time on 1case

I looked to see about ordering another loop for my case( will be 3rd one on I case that is less than 2 years old). I looked to order one and shipping was as much or more of cost of loopy! Could I get free shipping?

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Anonymous
map-marker Morris, Oklahoma

Need another loop

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Loopy Cases - Need another loop
Loopy Cases - Need another loop - Image 2

I have had my loopy case for a very long time and my loop is beginning to rip. I got my loopy case as a present.

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User's recommendation: just make sure and filll this out

Anonymous
map-marker Miami, Florida

Still waiting for refund

I Sent email regarding Returning an item on saturday and still haven heard back My tickel number is 760606 thank you

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Laura N Fyy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Clayton, North Carolina

Case does not fit

Hi! This is Laura Narron!

I have received a loopy case for Christmas from one of my family members and the case does not fit my phone correctly. Id there any way that I can send the case I have back to yall and you can send me one that fits my phone case?

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